Privacy Policy

Effective Date: June 9, 2026

Welcome to Brookstone Cleaning ("Brookstone Cleaning," "Company," "we," "our," or "us").

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, communicate with us, submit forms, request estimates, receive SMS or email communications, or otherwise interact with our business.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect information you voluntarily provide, including:

• Name

• Email address

• Phone number

• Physical address

• Service request details

• Appointment information

• Billing and payment-related information

• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Referral sources

• Session duration

• Clickstream behavior

• Cookies and tracking identifiers

Communication Information

We may collect information through:

• Contact forms

• Quote request forms

• SMS communications

• Email communications

• Customer support interactions

• Social media interactions

• Online scheduling forms

2. How We Use Your Information

We may use your information to:

• Provide cleaning services

• Schedule appointments

• Deliver customer support

• Send estimates and invoices

• Process payments

• Respond to inquiries

• Improve website functionality and user experience

• Analyze website traffic and user behavior

• Prevent fraud, abuse, and unauthorized activity

• Comply with legal obligations

• Send email, SMS, and other communications regarding appointments, services, estimates, invoices, updates, customer support, and promotional offers

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and support marketing efforts.

Cookies are small files stored on your device that help websites function properly.

Types of Cookies We May Use

Essential Cookies
Required for website functionality and security.

Analytics Cookies
Used to understand website traffic and visitor behavior.

Marketing & Advertising Cookies
Used to personalize advertising and measure campaign effectiveness.

Functional Cookies
Help remember your preferences and settings.

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Third-Party Services & Technologies

We may use trusted third-party providers to assist in operating our business.

These providers may include:

• Google Analytics

• Google Ads

• Meta (Facebook and Instagram) Advertising Services

• Stripe

• PayPal

• Email marketing providers

• CRM and customer communication platforms

• Scheduling and automation platforms

• Customer support software providers

These providers may use cookies, tracking pixels, JavaScript tags, and similar technologies.

We encourage users to review the privacy policies of third-party providers separately.

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect

• The right to request deletion of personal information

• The right to request correction of inaccurate information

• The right to opt out of certain data sharing

• The right to limit use of sensitive personal information

• The right to non-discrimination for exercising privacy rights

To exercise these rights, contact:

Email: [email protected]

We will respond in accordance with applicable law.

6. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals. Because there is currently no universally accepted standard for responding to DNT signals, our website may not respond to them.

7. Data Sharing & Disclosure

We do not sell your personal information in the traditional sense.

We may share information with:

• Service providers

• Payment processors

• Marketing providers

• Analytics providers

• Scheduling providers

• Customer support providers

• Professional advisors

• Governmental authorities when required by law

• Contractors and business partners assisting in our operations

SMS Consent Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services, such as customer service, scheduling, technical support, communications services, website hosting, and software providers, is permitted solely for the purpose of operating our business and providing services to our customers.

Text messaging originator opt-in data and consent information will not be shared with any third parties for marketing or promotional purposes.

We may also disclose information:

• To protect our rights

• To investigate fraud or security issues

• To comply with legal obligations

• In connection with a merger, acquisition, sale, or transfer of business assets

8. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Business operations

• Legal compliance

• Tax and accounting requirements

• Dispute resolution

• Enforcement of agreements

• Recordkeeping obligations

9. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

10. SMS/Text Messaging Program

Brookstone Cleaning may offer customers the opportunity to receive SMS/text messages regarding appointments, estimates, service updates, customer support, and promotional offers.

SMS Program Description

By providing your mobile phone number through our website, quote request forms, service request forms, scheduling tools, customer intake forms, or other communications with Brookstone Cleaning, you expressly consent to receive automated and non-automated text messages from Brookstone Cleaning.

Consent to receive SMS messages is not a condition of purchase.

Messages may include:

• Appointment confirmations

• Appointment reminders

• Service updates

• Estimate notifications

• Invoice notifications

• Customer support communications

• Promotional offers

• Marketing messages

• Special offers

Opt-In Methods

Customers may opt in by:

• Submitting a quote request form

• Scheduling a service appointment

• Completing a contact form

• Requesting customer support

• Providing verbal consent

• Providing written consent

• Checking an SMS consent box on website forms

Message Frequency

Message frequency varies based on customer activity, appointments, requested services, account activity, and promotional campaigns.

Message & Data Rates

Message and data rates may apply according to your wireless carrier's plan.

Opt-Out Instructions

To stop receiving text messages, reply STOP at any time.

You may receive one final confirmation message confirming your opt-out request. After that, you will no longer receive SMS communications unless you opt in again.

Help Instructions

For assistance, reply HELP or contact us:

Email: [email protected]

Phone: (818) 740-3772

Toll-Free: (888) 577-8912

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services, including customer service, scheduling, communications, technical support, and software providers, is permitted solely for the purpose of operating our business and providing services to our customers.

All other categories of personal information exclude text messaging originator opt-in data and consent information. Such information will not be shared with any third parties for marketing purposes.

11. Email Communications

By providing your email address, you consent to receive communications from Brookstone Cleaning, including:

• Appointment confirmations

• Appointment reminders

• Estimates and quotes

• Invoices and receipts

• Service updates

• Customer support communications

• Promotional offers

• Marketing emails

You may opt out of marketing emails at any time by clicking the unsubscribe link contained in our emails or by contacting us directly at [email protected].

Please note that even if you opt out of marketing emails, we may continue to send transactional or service-related communications necessary to provide our services.

12. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we learn that we have collected such information, we will promptly delete it.

13. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security practices, or content of external websites.

Users should review the privacy policies of those third-party websites separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective immediately upon posting the revised Privacy Policy on our website.

Your continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

15. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

Cyber Synergy Group, Inc. dba Brookstone Cleaning

18375 Ventura Blvd., Suite 738
Tarzana, CA 91356-4218

Email: [email protected]

Phone: (818) 740-3772

Toll-Free: (888) 577-8912

16. Your Consent

By using our website, submitting forms, requesting services, communicating with us, or otherwise interacting with Brookstone Cleaning, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.