Privacy Policy

Effective Date: May 17, 2026

Welcome to Brookstone Cleaning (“Brookstone Cleaning,” “Company,” “we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, communicate with us, submit forms, request estimates, receive SMS or email communications, or otherwise interact with our business.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide, including:

• Name

• Email address

• Phone number

• Physical address

• Service request details

• Appointment information

• Billing or payment-related information

• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Referral sources

• Session duration

• Clickstream behavior

• Cookies and tracking identifiers

Communication Information

We may collect information from:

• Contact forms

• Quote request forms

• SMS communications

• Emails

• Customer support interactions

• Social media interactions

2. How We Use Your Information

We may use your information to:

• Provide cleaning services

• Schedule appointments

• Send estimates and invoices

• Respond to inquiries

• Improve website functionality

• Deliver customer support

• Send appointment reminders

• Send marketing communications

• Analyze website traffic and user behavior

• Prevent fraud or abuse

• Comply with legal obligations

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and support marketing efforts.

Cookies are small files stored on your device that help websites function properly.

Types of Cookies We May Use

Essential Cookies

Required for website functionality and security.

Analytics Cookies

Used to understand website traffic and visitor behavior.

Marketing & Advertising Cookies

Used to personalize advertising and track campaign performance.

Functional Cookies

Help remember your preferences and settings.

4. Third-Party Services & Technologies

We may use trusted third-party services that collect, monitor, and analyze information on our behalf.

These may include:

• Google Analytics

• Google Ads

• Meta (Facebook & Instagram) Advertising Services

• Stripe

• PayPal

• Email marketing providers

• CRM and customer communication platforms

• Scheduling and automation tools

These providers may use cookies, tracking pixels, JavaScript tags, and similar technologies.

We do not control the privacy practices of third-party websites or services.

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”).

These rights may include:

• The right to know what personal information we collect

• The right to request deletion of personal information

• The right to correct inaccurate information

• The right to opt out of certain data sharing

• The right to limit use of sensitive personal information

• The right to non-discrimination for exercising privacy rights

To exercise your rights, contact us at:

Email: [email protected]

We will respond in accordance with applicable California law.

6. “Do Not Track” Signals

Some web browsers transmit “Do Not Track” (“DNT”) signals. Because there is no universally accepted standard for DNT signals, our website may not currently respond to them.

7. Data Sharing & Disclosure

We do not sell your personal information in the traditional sense.

However, we may share information with:

• Service providers

• Payment processors

• Marketing providers

• Analytics providers

• Legal or governmental authorities when required by law

• Contractors or business partners assisting in operations

We may also disclose information:

• To protect our rights

• To investigate fraud

• To comply with legal obligations

• In connection with a merger, acquisition, or business transfer

8. Data Retention

We retain personal information only as long as reasonably necessary for:

• Business operations

• Legal compliance

• Tax and accounting purposes

• Dispute resolution

• Enforcement of agreements

9. Data Security

We implement commercially reasonable security measures designed to protect your information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. SMS & Email Communications

By submitting your information through our website or forms, you may consent to receive:

• Appointment reminders

• Service notifications

• Marketing messages

• Promotional emails

• SMS/text messages

Message and data rates may apply.

You may opt out at any time by:

• Clicking “unsubscribe” in emails

• Replying “STOP” to SMS messages

• Contacting us directly

11. Children’s Privacy

Our website and services are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child under 13, we will delete it promptly.

12. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of those third parties separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective immediately upon posting to our website.

Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

14. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

Brookstone Cleaning
Address:
18375 Ventura Blvd., Suite 738
Tarzana, CA 91356-4218

Email: [email protected]
Phone: (818) 740-4253

15. Your Consent

By using our website, submitting forms, requesting services, or interacting with Brookstone Cleaning, you consent to the collection and use of information as described in this Privacy Policy.