Terms of Service

Effective Date: May 17, 2026

Welcome to Brookstone Cleaning. These Terms of Service govern your access to and use of our website, services, communications, and bookings. By using our website or scheduling services with Brookstone Cleaning, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Company Information

Brookstone Cleaning provides residential and limited commercial cleaning services throughout the greater Los Angeles area.

Business Contact Information:
Brookstone Cleaning
Phone: (818) 740-4253
Email: [email protected]
Website: www.BrookstoneCleaning.com

2. Acceptance of Terms

By accessing this website, requesting a quote, scheduling services, submitting forms, communicating with us, or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service and our Privacy Policy.

You must be at least 18 years old to use our services.

3. Services Provided

Brookstone Cleaning provides professional cleaning-related services which may include:

• Standard cleaning

• Deep cleaning

• Move-in / move-out cleaning

• Airbnb and vacation rental cleaning

• Recurring cleaning services

• Specialty add-on cleaning services

• Limited organizational or sanitation services

Service availability may vary by location, staffing, scheduling, weather, safety conditions, and operational capacity.

We reserve the right to refuse service at our sole discretion.

4. Estimates and Pricing

All quotes, estimates, and pricing displayed on the website, provided by phone, SMS, email, AI assistant, or online forms are estimates only unless otherwise stated in writing.

Final pricing may change based on:

• Actual condition of the property

• Square footage discrepancies

• Excessive buildup or hazardous conditions

• Additional rooms or areas

• Pets

• Biohazards

• Hoarding conditions

• Additional requested services

• Time required to complete service

Brookstone Cleaning reserves the right to adjust pricing before or during service if conditions materially differ from the original estimate.

5. Booking and Scheduling

By booking a service, you agree to provide accurate and complete information regarding the property and requested services.

Appointments are subject to availability.

We may reschedule services due to:

• Staff availability

• Emergencies

• Weather

• Unsafe conditions

• Equipment issues

• Force majeure events

• Access problems

We will attempt to provide reasonable notice whenever possible.

6. Cancellation and Rescheduling Policy

Clients must provide at least 24 hours notice for cancellations or rescheduling requests.

Failure to provide adequate notice may result in:

• Cancellation fees

• Partial service charges

• Forfeiture of deposits

• Reduced priority scheduling

Same-day cancellations or inaccessible properties may incur charges up to the full scheduled service amount.

7. Access to Property

Clients are responsible for ensuring safe and lawful access to the property at the scheduled appointment time.

If our cleaners are unable to access the property due to:

• Locked doors

• Incorrect access codes

• Aggressive animals

• Unsafe conditions

• Utility outages

• Excessive clutter or hazards

Brookstone Cleaning may cancel or terminate the appointment and charge a service fee.

8. Safety Conditions

Brookstone Cleaning reserves the right to refuse or discontinue services if conditions are deemed unsafe, hazardous, illegal, abusive, or unsanitary beyond normal cleaning scope.

This includes, but is not limited to:

• Human or animal waste

• Blood or biohazards

• Mold exposure

• Pest infestations

• Drug paraphernalia

• Weapons exposure

• Structural hazards

• Aggressive behavior

• Harassment or discrimination toward staff

Additional specialty cleaning fees may apply where legally permissible.

9. Pets

Clients must secure aggressive or unsafe animals prior to service.

Brookstone Cleaning is not responsible for pets escaping during entry or exit unless caused by gross negligence.

Clients remain fully responsible for pet behavior and related property damage or injuries.

10. Satisfaction Policy

If you are dissatisfied with a cleaning service, you must notify Brookstone Cleaning within 24 hours of service completion.

We may, at our discretion:

• Offer a touch-up cleaning

• Provide partial credits

• Provide partial refunds

• Decline refund requests where claims are unsupported

Satisfaction concerns must include reasonable detail and, when requested, supporting photos.

11. Payment Terms

Payment is due at the time of service unless otherwise agreed in writing.

Accepted payment methods may include:

• Credit cards

• Debit cards

• ACH transfers

• Online payment processors

• Digital wallets

Late payments may result in:

• Additional fees

• Collection activity

• Suspension of future services

Returned or disputed payments may incur administrative charges.

12. Subscription and Recurring Services

Recurring service plans may automatically renew unless canceled in accordance with these Terms.

Clients authorize Brookstone Cleaning to process recurring charges for scheduled recurring services.

Recurring pricing may change with reasonable notice.

13. SMS, Calls, and Electronic Communications

By submitting your phone number or contact information through our website, forms, advertisements, or booking systems, you consent to receive:

• Phone calls

• SMS messages

• Appointment reminders

• Service notifications

• Marketing communications

• Customer support communications

Message and data rates may apply.

Consent is not a condition of purchase.

You may opt out of marketing communications at any time by:

• Replying STOP to SMS messages

• Using unsubscribe links

• Contacting us directly

14. Third-Party Platforms and Technology

Brookstone Cleaning may use third-party providers and technologies including, but not limited to:

• Booking systems

• Payment processors

• CRM platforms

• Analytics services

• AI assistants

• Advertising platforms

• Email and SMS services

We are not responsible for outages, interruptions, or errors caused by third-party providers.

15. Intellectual Property

All website content, including but not limited to:

• Logos

• Branding

• Graphics

• Text

• Marketing materials

• Website design

• Photos

• Videos

• Service descriptions

are the property of Brookstone Cleaning or its licensors and are protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit website content without written permission.

16. Prohibited Uses

You agree not to:

• Use the website unlawfully

• Attempt unauthorized access

• Submit false information

• Interfere with website operations

• Scrape or copy website content

• Upload malicious software

• Abuse customer support systems

• Impersonate another individual or entity

17. Limitation of Liability

To the maximum extent permitted by California law, Brookstone Cleaning shall not be liable for:

• Indirect damages

• Consequential damages

• Lost profits

• Emotional distress

• Business interruption

• Data loss

• Property damage not directly caused by gross negligence

Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

Nothing in these Terms limits rights that cannot legally be waived under California law.

18. Indemnification

You agree to indemnify and hold harmless Brookstone Cleaning, its owners, contractors, employees, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from:

• Your misuse of the website

• Unsafe property conditions

• Violation of these Terms

• Violations of applicable laws

• Third-party claims related to your conduct

19. Disclaimer of Warranties

Services and website content are provided on an “as is” and “as available” basis.

Brookstone Cleaning makes no warranties, express or implied, including warranties of:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Continuous website availability

• Error-free operation

20. Force Majeure

Brookstone Cleaning shall not be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters

• Severe weather

• Government actions

• Labor shortages

• Internet outages

• Utility failures

• Pandemics

• Civil unrest

• Emergencies

21. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of California, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved in the appropriate courts located in Los Angeles County, California.

22. Arbitration and Dispute Resolution

At Brookstone Cleaning’s discretion, disputes may be submitted to binding arbitration under applicable California and federal arbitration laws.

Both parties agree to attempt informal resolution before initiating legal proceedings.

To the extent permitted by law, class action claims are waived.

23. Accessibility

Brookstone Cleaning strives to maintain reasonable website accessibility for users with disabilities. If you experience accessibility issues, please contact us.

24. Modifications to Terms

Brookstone Cleaning may modify these Terms at any time without prior notice.

Updated Terms become effective upon posting to the website.

Continued use of the website or services constitutes acceptance of revised Terms.

25. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Brookstone Cleaning regarding website use and services.

26. Contact Information

For questions regarding these Terms of Service, please contact:

Brookstone Cleaning

18375 Ventura Blvd., Suite 738

Tarzana, CA 91356-4218
[email protected]
(818) 740-4253
www.BrookstoneCleaning.com